The short version
- Email dukanchat4@gmail.com and we'll delete your account and data within 30 days.
- Customers can ask the seller, or us, to remove their order details.
- No form, fee or account needed to ask.
1.Delete your seller account
To delete your DukanChat account, your shop, and everything in it:
- Email dukanchat4@gmail.com from the email address on your account, with the subject Delete my account.
- Include your shop link (for example yourshop.dukanchat.com) so we can find it quickly.
- We may reply to confirm it's really you before deleting anything.
Once confirmed, your shop goes offline right away and your data is deleted on the schedule below. If you're on a paid plan, cancel it first; deleting your account also ends your subscription, and unused time isn't refunded.
2.Remove your order details as a customer
If you ordered from a shop on DukanChat, the seller holds your order details (name, phone number, delivery address and any payment screenshot) to fulfil your order.
- First, ask the seller. Sellers can delete individual orders from their dashboard.
- Or ask us. Email dukanchat4@gmail.com with the shop link you ordered from and the phone number you used. We'll remove your details from that shop's orders and tell the seller.
You don't need a DukanChat account to make this request.
3.What we delete
- Your account and sign-in details
- Your shop page, shop link, logo and settings
- All products and product photos
- All orders, customer details and payment screenshots
- Records of WhatsApp order notifications we sent to you
What we keep: billing records (plan, amounts and dates) for as long as tax and accounting rules require. These don't include your customers' details.
Messages already delivered to your WhatsApp are stored on your phone by WhatsApp. We can't delete those, but you can delete them in WhatsApp yourself.
4.How long it takes
- Shop offline: as soon as we confirm the request
- Data deleted from our systems: within 30 days
- Backup copies overwritten: within a further 30 days
We'll email you when your account has been deleted. Shop links that belonged to a deleted shop may later be used by someone else.
5.Questions
Email dukanchat4@gmail.com or message us on Instagram. We reply within 30 days, usually much sooner.
Address: Street No 1, Muhallah Eid Gah, Toba Tek Singh, Punjab, Pakistan
For everything else about how we handle data, see our Privacy Policy.