Privacy Policy

1.Who we are

DukanChat (registered business name) runs dukanchat.com, the seller dashboard at app.dukanchat.com and the shop pages on yourshop.dukanchat.com. In this policy, "we" means DukanChat, "sellers" means people who create a shop, and "customers" means people who order from a seller's shop.

Questions about this policy go to dukanchat4@gmail.com.

2.Information sellers give us

• Account details: your name and the details you use to sign in, such as your email address or phone number. If you set a password, we only store it in a scrambled (hashed) form that nobody at DukanChat can read. If we add other sign-in options later, such as Google, we'll update this policy.
• Shop details: shop name, logo, shop link, WhatsApp number, city, currency and delivery charges.
• Products: names, photos, prices, sizes, colors, categories and stock status.
• Billing details: your plan, payment status and billing history. Card and wallet payments are handled by our payment provider; we don't store card numbers or wallet PINs.
• Messages to us: anything you send us on Instagram, WhatsApp or email when asking for help.

3.Information customers give when ordering

When a customer orders from a shop, they enter their name, phone number, delivery address, city and any order notes. If the seller asks for advance payment, the customer may upload a JazzCash, Easypaisa or bank payment screenshot.

We save each order before WhatsApp opens, so the seller can see it in their dashboard even if the customer doesn't press send. We handle this information on the seller's behalf: the seller decides how to use it to fulfil the order, and the seller is responsible for treating it fairly. Customers who want their order details changed or removed should contact the seller first, and can also contact us.

Customers don't need an account, and we don't use their details to market to them.

4.Information collected automatically

• Basic technical data: like any website, our servers and our network provider see IP addresses, browser type and the pages requested. We use this to keep the service running, stop abuse and fix errors.
• Cookies: we use a login cookie on app.dukanchat.com to keep sellers signed in. It is not shared with shop pages. Shop pages may remember a customer's cart in their own browser.
• Fonts: our pages load fonts from Google Fonts, so Google receives a standard web request from your browser.
• Analytics: we don't use advertising trackers. If we add privacy-friendly analytics to count visits, we'll update this policy first.

5.How we use information

• To create and run shops, show products and send orders to the seller's WhatsApp
• To show sellers their orders, revenue and order status in the dashboard
• To process subscriptions, send receipts and remind sellers about renewals
• To answer support requests and send important service messages
• To keep DukanChat secure, prevent fraud and enforce our Terms
• To improve the product using overall usage patterns, not individual customer details

We may send sellers occasional product updates. You can opt out of these at any time; service messages about your account and billing will still be sent.

6.WhatsApp and other services

When a customer taps Order on WhatsApp, their phone opens WhatsApp with the order already written. The message is sent through WhatsApp, not through DukanChat, and is covered by WhatsApp's own terms and privacy policy. We don't read, store or have access to your WhatsApp conversations.

We use trusted providers to run the service, and they only get what they need to do their job:

• Hosting: DigitalOcean (servers and database)
• Network, security and image storage: Cloudflare
• Subscription payments: our payment gateway (for example Safepay or PayFast) for payments in rupees
• Email: an email delivery provider for receipts and account messages

We may also share information if the law requires it, to protect people from harm, or as part of a merger or sale of the business, in which case this policy will continue to apply.

7.Where data is stored

Our servers are hosted by DigitalOcean in its Bangalore, India region, the closest region to Pakistan, and images are stored with Cloudflare. This means your information may be stored and processed outside Pakistan. We choose providers with strong security practices and limit who can access the data.

8.How long we keep it

• Seller accounts, shops and products: while your account is open.
• Orders: while the seller's account is open, so they keep their order history. Sellers can delete individual orders.
• Billing records: as long as tax and accounting rules require.
• After you delete your account: we remove your shop, products and orders within 30 days. Copies in backups are overwritten within a further 30 days.

9.Your choices and rights

Sellers can view and edit most of their information in the dashboard. You can also ask us to:

• send you a copy of your information
• correct information that is wrong
• delete your account and data
• stop sending you product updates

Email dukanchat4@gmail.com from the address on your account. We'll reply within 30 days, and may ask you to confirm it's really you.

10.Security

Every page is served over HTTPS. Each shop's data is kept separate from every other shop's, and access to our systems is limited to the people who need it. No system is perfectly secure, so please keep your login details safe, and tell us right away if you think your DukanChat account has been misused.

11.Children

Seller accounts are only for people aged 18 or over. Shop pages are open to the public, but we don't knowingly collect information from children. If you think a child has given us information, contact us and we'll delete it.

12.Changes to this policy

If we change this policy, we'll update the date at the top. For important changes, we'll tell sellers by email or in the dashboard before the change takes effect.

13.Contact

Email dukanchat4@gmail.com or message us on Instagram.

Business address