1.Who we are
DukanChat is an online shop builder for small businesses in Pakistan that sell on WhatsApp and Instagram. Sellers get a shop link like yourshop.dukanchat.com, customers place orders there, and each new order is sent to the seller's WhatsApp and saved in their dashboard.
DukanChat is built and run by a small team based in Toba Tek Singh, Pakistan.
2.How to reach us
- Email: dukanchat4@gmail.com
- Instagram: @dukanchat
- Address: Street No 1, Muhallah Eid Gah, Toba Tek Singh, Punjab, Pakistan
We usually reply within a few working days.
3.Help for sellers
For help with your shop, products, orders or plan, email dukanchat4@gmail.com from the email address on your DukanChat account and include your shop link. That lets us find your shop quickly and confirm it's you.
To stop WhatsApp order notifications, email us with the subject Stop notifications. Your orders will still be saved in your dashboard.
4.If you ordered from a shop
Each shop on DukanChat is run by an independent seller, who is responsible for your order, delivery, payment and any returns. Please contact the seller first about an order.
If you can't reach the seller, or you think a shop is misleading people, email dukanchat4@gmail.com with the shop link and we'll look into it.
5.Privacy and data requests
To get a copy of your data, correct it or delete it, see our Data Deletion page. Our Privacy Policy explains what we collect and why, and our Terms of Service cover the rules for sellers.